A Learning Environment
We support the ongoing training and development of our staff, from the day of your arrival and throughout your tenure with our organization. This is reflected in the various programs provided by our organization, including:
- New Employee Orientation
- Preceptor Programs
- Continuing Education Time (CET)
- Performance Evaluation and Feedback
- Tuition Reimbursement
- Externship Programs
New Employee Orientation
To orient incoming staff to the company and to their new roles, we invite them to participate in a program that acclimates them and gets them involved.
The program provides an introduction to the history of the organization, as well as an overview of our policies and practices.
During the meeting, new staff will learn our personnel policies and practices, and about our performance review programs.
Company experts are on hand during the orientation to provide information on topics important to new employees, such as benefits, workers' compensation, workplace safety, corporate integrity and compliance, payroll issues, etc.
To ensure continued excellence in customer service, a presentation on the "Art of Caring," is provided to all new staff.
For patient-care staff, additional clinical training is provided on topics such as the Preceptor Program, Skills Assessment, Insurance, Managed Care and Referrals, Information Systems training and Health Information.
Preceptor Programs
Facing a new work environment, especially where the work is challenging and meaningful, can be a bit overwhelming. On-the-job training and self-directed learning efforts have been developed to help new employees adjust to their surroundings and their role in our organization.
We offer a preceptor program for a number of clinical positions within our organization, providing the new employee personal guidance to help them develop expertise in their field, as well as enhance their level of patient care. In turn, our Preceptors learn valuable lessons in training and development.
Continuing Education Time (CET)
Each year, eligible full-time employees receive up to 40 hours with pay to attend Continuing Education Unit (CEU) programs in order to maintain licensure, certification or registration required for their current position. Eligible part-time employees receive a pro rata portion to attend such programs.
Performance Evaluation and Feedback
We also encourage career development through our annual review and feedback processes. The objective is to assist employees in their development by providing a fair evaluation of progress and performance, and by supporting appropriate advancement in the organization.
Our evaluation tools provide constructive feedback and recommendations in areas such as:
- Teamwork & Collaboration
- Fiscal Responsibility & Stewardship
- Competency & Proficiency
- Judgment & Decision Making
- Work Quality & Quantity
- Goals & Objectives
Tuition Reimbursement
We offer a Tuition Reimbursement program to active regular full-time employees who have completed the orientation period. Tuition Reimbursement is granted for classes that are applicable to the employee's current position (i.e. job-related) and for classes that are relevant to the employee's department or career path. Classes must be part of a master's, bachelor's or associated degree program offered by accredited colleges and universities, or a program leading to a high school diploma or the General Education Development (GED) exam. Continuing education programs (CEU's) are also eligible when they are part of a degree or professional certification program. Information on class eligibility, processing and reimbursement limitations are available to all incoming staff members.
Externship Programs
We offer a Medical Assistant Externship program. We have partnered with several local institutions offering Medical Assisting schooling to offer a program that will provide the necessary 160 hours of specialized training within a medical clinic setting. As a Medical Assisting Extern, you will be mentored and trained by experts in your field who will provide you the necessary knowledge and skills that should guide you along your mission to become a fully functional Medical Assistant. If you are interested in becoming a Medical Assistant, check with your school of choice to find out if it is a Mercy Medical Group/CHW Medical Foundation partner. If you're already attending school to become a Medical Assistant, check with your institution's program administrator to inquire whether our externship program is available
